FAQ's
What is PrankLab?
PrankLab is an online store offering fun, funny, and unexpected products for pranks, gifts, parties, celebrations, and everyday entertainment.
Where does PrankLab ship?
We currently ship orders to addresses in the United States and United Kingdom.
How long does shipping take?
For the USA:
- Free Standard Shipping: 7–12 business days
- Express Shipping: 5–8 business days
For the UK:
- Free Standard Shipping: 7–10 business days
- Express Shipping: 3–5 business days
These estimates refer to shipping transit time after your order has been processed and shipped.
How long does order processing take?
Orders are typically processed within 1–3 business days before being handed over to the shipping carrier.
Your total delivery time may therefore include both processing time and shipping transit time.
Do you offer free shipping?
Yes. We offer Free Standard Shipping for eligible orders to the United States and United Kingdom.
We also offer Express Shipping for $5.99 USD.
How can I track my order?
Once your order has shipped, tracking information will be sent to you by email when available.
You can also use our Track My Order page to check your order status.
What is your return policy?
We typically accept eligible returns within 30 days of delivery.
Products must meet the requirements outlined in our Return & Refund Policy.
For complete information, please review our Return & Refund Policy.
What if my item arrives damaged or I receive the wrong item?
Please contact us as soon as possible with your order details.
If applicable, please include photos of the item and packaging so our support team can review the issue and assist you.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation will be possible once processing or shipment has begun.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location, device, order, and payment provider.
Is my payment information secure?
We use secure checkout and payment-processing technology to help protect your payment information.
For your security, only enter payment information through the secure checkout provided on our website.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation with your order details.
If you do not receive an order confirmation, please contact our support team.
What happens if my order is delayed?
Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, or other unexpected circumstances.
If your order is taking longer than the estimated delivery timeframe, please contact us and we will be happy to help check its status.
How can I contact PrankLab?
If you have questions about a product, order, shipping, payment, or returns, please visit our Contact Us page.
You can also contact us at:
Email: info@pranklab.fun
PrankLab
1085 Tasman Dr
Sunnyvale, CA 94089
United States
